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ING weirdness

2007-08-14 16:23:24.342721+00 by Dan Lyke 3 comments

Hmmm... Given the current market turmoil and other stuff, we've been diversifying a bit, and had a few bucks we were going to throw into a CD. Charlene went looking around for CD rates, and saw that "ING Direct" was promising pretty good returns. So we signed up, they transferred the money, and we then got emails that said things like:

We received your request to open an ING DIRECT Account, but we need some more information from you in order to do this. For your security, this is not something that can be done via e-mail, voice mail or regular mail.

So Charlene called this morning, and they used vague language and then started asking about credit cards and credit card details, and told her that if she didn't give them they'd cancel the account and she couldn't ever open an account with them in the future.

The whole thing felt like a really bad phishing scam, so Charlene told 'em "Okay, cancel the account", and now we're out ten days while the transfers settle down so we can do something else with the money.

We hope. The phone numbers all check out as valid ING contact info, and I've sent a note off to their fraud department hoping for verification, but... well... sometimes the slightly higher promised returns ain't worth the time of a company that's gonna try to wheedle info out of you they shouldn't need.

[ related topics: Spam moron Economics ]

comments in ascending chronological order (reverse):

#Comment Re: made: 2007-08-14 22:20:31.080586+00 by: Medley

Very, very odd. I've been using ING Direct for 2.5 years now -- don't recall anything like this from them at all when signing up or subsequently.

#Comment Re: made: 2007-08-27 21:16:18.751579+00 by: Dan Lyke

Update, still haven't heard from either their fraud department, nor had the money transferred back. Time to escalate.

#Comment Re: made: 2007-09-14 01:12:23.172125+00 by: Dan Lyke

Just a follow-up on the ING phishing expedition: Apparently it was legit, because they eventually did transfer our money back. Took two full weeks.

Thanks, we'll do businesses with banks that aren't into surreptitious phishing.