Flutterby™! : Our Litigious Society

The owner of Petswarehouse.com, not to be confused with Petwarehouse.com, has sued a customer for complaining about his companies service on a mailing list. Not only has he sued the offending list member but also the list owner and the company that was hosting the list along with several other individuals connected with the list. He's asking for $10 million in compensatory damages and another $5 million in punitive damages.

There was once a time in this country that companies had customer service departments that existed to smooth over problems that a customer might have with a company's product or service. Now, they have legal departments.