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2014-01-21 12:24:42.873588+00 by meuon 1 comments

Is it a sign of success or failure, when you are getting tech support requests for the other vendors systems? We had this problem at Chattanooga Online, people would call with support issues far outside our scope, and when asked why, the answer was "but you always seem to know the answer". Now I'm getting it for "smart grid" stuff we aren't even connected to.

If we had capacity, I'd consider it a "revenue creation opportunity".

[ related topics: Interactive Drama Chattanooga ]

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#Comment Re: made: 2014-01-21 20:44:23.543326+00 by: Dan Lyke

I think there's lots of confusion over where boundaries are. Knowing that I work for her ISP, an acquaintance has asked why we think our responsibilities end at her router rather than at the end of the wireless link at her laptop. How many times have you had the party discussion of "Oh, you're a computer person, maybe you can help with...?" (This one may be less out of whack for you, given that you do a lot of ops and implementation stuff, but when I've only told them "Yeah, I worked on some bits deep in the Cricut device" there's no reason at all to make the leap from embedded electron tweaking to Mac printer issues...)

If you can get consulting fees for it, it's a revenue creation opportunity. If you can't, then it's just destined to be another division Best Buy will lose money on.

But if you can get consulting fees for it, I can bone up on smart meter tech...