Flutterby™! :

Via the XPlane|XBlog comes an interview with Alan Cooper. I had been ignoring The Inmates are Running the Asylum because it sounded like another clueless "design" weenie whining about cultural differences ("when you've learned how to think you're welcome to critique my implementation, until then..."), but this interview shows the occasional clue: "Cool is not a good design reason." Alas, on page 2 of the interview he starts to exhibit some basic cluelessness about feedback in interfaces that shows that he doesn't understand that there are different types of users and doing the classic redefinitions and new words to provide a false sense of insight.