Flutterby™! : LLMs lie. It's what they do.

Air Canada's chatbot gave a B.C. man the wrong information. Now, the airline has to pay for the mistake

Air Canada, for its part, argued that it could not be held liable for information provided by the bot.

"In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions. This is a remarkable submission. While a chatbot has an interactive component, it is still just a part of Air Canada’s website," Rivers wrote.

Civil Resolution Tribunal: Moffatt v. Air Canada