Klarna backpedals on AI
2025-05-22 17:01:24.273337+02 by Dan Lyke 0 comments
Boom, baby: Klarna’s AI replaced 700 workers. It’s trying to bring them back after losing $40bn in value
“As cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality,” he said.
Siemiatkowski continued: “Really investing in the quality of the human support is the way of the future for us.”
Via.