Flutterby™! : AI for fucking over customers

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AI for fucking over customers

2025-06-25 21:54:55.718698+02 by Dan Lyke 0 comments

The AI-ification of customer service is going great: Reddit post about the Verizon "personal shopper" bot adding bogus services to the bill in a way that makes it look like the human customer service rep did it.

As Pivot to AI notes in their post about the larger Verizon "AI"/LLM rollout:

If a human customer service rep did that, it’d just be fraud. But being able to blame the computer, that’s the use case for AI!

[ related topics: Interactive Drama Invention and Design Law Artificial Intelligence ]

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