AI for fucking over customers
2025-06-25 21:54:55.718698+02 by Dan Lyke 0 comments
The AI-ification of customer service is going great: Reddit post about the Verizon "personal shopper" bot adding bogus services to the bill in a way that makes it look like the human customer service rep did it.
As Pivot to AI notes in their post about the larger Verizon "AI"/LLM rollout:
If a human customer service rep did that, it’d just be fraud. But being able to blame the computer, that’s the use case for AI!