Flutterby™! : The Remarkable Incompetence At The Heart Of Tech

I'm tempted to pay for a subscription to Ed Zitron's newsletter to read the rest of this, because it echoes a lot of what I've been thinking recently about software development: The Remarkable Incompetence At The Heart Of Tech

Most enterprise SaaS purchases are simply a distraction – total wishful thinking – for leaders that hope waving a credit card is going to absolve them of the need to understand and manage the true crisis in software engineering. Buying software has many desirable characteristics – everyone else is doing it, it can stall having to deliver results for years, and allows leaders to adopt a thin veneer of innovation. In reality, they’re  settling for totally conservative failure. The real crisis, the one they’re ignoring, is only resolved by deep systems thinking, emotional awareness, and an actual understanding of the domain they operate in.