Salesforce walks back LLMness
2025-12-23 22:30:29.420045+01 by
Dan Lyke
2 comments
Whoopsie. If only someone had seen this coming... After laying off 4,000 employees
and automating with AI agents, Salesforce executives admit: We were more confident about...
"All of us were more confident about large language models a year ago,"
Parulekar stated, revealing the company's strategic shift away from generative AI toward
more predictable "deterministic" automation in its flagship product, Agentforce. This
admission comes after Salesforce reportedly reduced its support staff from 9,000 to 5,000
employees—approximately 4,000 roles—through AI agent deployment, as CEO Marc Benioff
disclosed in a podcast appearance.
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comments in ascending chronological order (reverse):
#Comment Re: made: 2025-12-26 16:59:26.471583+01 by:
markd
Slack support which used to be stellar (get a response after a day or two) has fallen to near Apple-levels with
"uh it's been three months. You still having this problem?"
#Comment Re: made: 2025-12-27 15:50:38.639921+01 by:
Definitely Not a Bot
Oh that explains the Slack glitches, I forgot Salesfarce owns it. The board should lay off those executives.
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