Flutterby™! : I want email again!

Aargh. So I'm trying to contact various digital camera vendors. Specifically, I called Nikon for some details, and they said "use the web form". So I'm trying to. But their site is down, which means I have to hit "submit" again every few minutes to see if it's back up, and can't reboot my machine or I'd have to fill the form in again. I really love to be able to email them, because then all of the queueing and waiting for their server to be live again would happen automatically. But while I'm wishing for real customer service, I also wish that the "your query has been received" emails I'm getting from various places also had a "your email is 4318th in the queue, expect a 6 hour wait", just like we get with phone support.