Sigh
2004-04-24 01:18:02.251222+02 by
Dan Lyke
1 comments
As reported third hand by the person who had to go back to the purchaser and say "uhhhhh... no.", a conversation:
Purchaser: Hi, I'd like to buy this server class machine with Windows 2003 Server, a $500 additional option.
Dell Salesdroid:Great. But that configuration only has an 8 meg video card. Would you like a 64 meg one for not much more?
P: Sure!
DS: Okay, but that card doesn't work with Windows 2003 Server, so we'll put Windows XP Professional on the machine.
Upselling the video card in a server machine? Sure, whatever, that's the way salesweasels get bigger commissions. Nearly talking their potential customer out of the half-a-k bit of essential software for a few tens of dollars in a video card? That's one fucked up commission structure and one dweeb who needs a good trout slapping.
[ related topics:
moron Consumerism and advertising
]
comments in ascending chronological order (reverse):
#Comment Re: made: 2004-04-24 18:28:25.032388+02 by:
petronius
It seems likely that Dell's incentive structure is based on what items are currently clogging the inventory, like the 64 meg video cards. But I also wonder what the markup is on the Windows Server 2003 that they can ignore a $500 bump? Or then again, their sales training stinks. If the sales foreman is screaming, "Sell more cards, dammit!!" but not pointing out the difference between $500 and $50, he needs to be retrained.
Or on the third hand maybe that jerk intern from the TV ads finally got on the phones.....
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