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United fragmented

2004-09-12 20:25:20.878128+00 by Dan Lyke 1 comments

Some notes on the flight: Amazon booked me on United. Even without the knowledge of their current financial difficulties, it only takes a single flight to tell that United has some serious management issues. In fact, just checking in, with a long line, and seeing that they were getting probably 60% utilization of their self-service terminals for the lack of a way to tell the people in the line that there were terminals free, shows me that someone's not paying attention to process. Contrast this to JetBlue which has a little "next available check-in slot" LED sign and runs a much higher utilization of resources.

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#Comment Re: made: 2004-09-13 03:12:45.37926+00 by: petronius

I just got in from United from John Wayne Airport (Santa Ana, CA) to O'Hare. Same confusion about the check-in terminals, and they wanted $10 for a sandwich inflight. I contented myself with the pretzles. Also, the bathrooms were dirty. Bad signs all around. in the meantime, My uncle and aunt are United retirees, and their pensions may just disappear. Sad, very sad.