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bad web design

2006-08-12 17:49:49.079078+00 by Dan Lyke 4 comments

How many clicks from the United States Postal Service Home Page does it take you to figure out how much a standard letter costs to mail?

comments in ascending chronological order (reverse):

#Comment Re: made: 2006-08-13 05:38:32.541562+00 by: Brian

I think I counted 34 clicks and key presses. That includes being spontaneously redirected back to the "which of these shapes best represents your parcel" page three times.

Whoever thought a "wizard"-style interface made *any* sense for this kind of thing..

#Comment Re: made: 2006-08-13 17:46:57.890211+00 by: petronius

There are times when an old fashioned TABLE tag will do the job perfectly. Also, put the choice of domestic vs. international on page 1 instead of on page 2 or 3.

There are lots of bad designs out there, not just on websites. My wife was trying to use a CD-ROM from CCH publications that includes the entire US TAX code and IRS Regs. A wealth of knowlege, but the search mechanism is the most frustrating thing I've ever seen. For example, you can't just type in IRC to get a cite, since there is another symbol after the "IRC" that looks like the hurricane symbol from the Weather Channel. There is also the oddity that the Feds don't have their own version of the Regs and codes available, but I'll leave that for another rant.

#Comment Re: made: 2006-08-14 12:12:27.183632+00 by: concept14

I made it in 4, which is still too many for such a frequently needed item.

I did note that the page in the USPS site that I use the most often, find a Zip code, is the very first link at the top left.

#Comment Re: made: 2006-08-14 13:28:09.623799+00 by: Dan Lyke

I use Yahoo Maps for zip code.