XPO
2020-03-12 22:01:14.082987+01 by Dan Lyke 0 comments
On February 28th we ordered a dishwasher from a vendor on Amazon, delivery date was like March 5th through 11th. We ordered it this way because that was roughly the same order time as any other vendor we could find, and one click.
The order contained a tracking number via XPO Logistics. Tracking number didn't work on the XPO Logistics tracking page I could find, so I sat tight, figuring that residential deliveries went through a different system than big commercial shipments.
Yesterday we had had no contact with XPO about delivery, so I called up XPO. While on hold for a human they gave a URL, I went there, tracking number worked on *this* page, and indicated that they had not yet actually received the package. And then I talked to a nice lady who relayed the same information to me.
So I went on Amazon, left an angry note for the seller, who responded with a third XPO Logistics web page, that indicated that, in fact ,the package was in Missouri.
So a 100k employee company that operates in 30 countries has at least 3 distinct package tracking systems (and probably operating sub-units), none of which know about the others, and whose phone support doesn't even know how these 3 business units interoperate.
Sigh.