Flutterby™! : Humain AI having massive returns issues

I thought there was some potential future in Humane's projector and hand gesture recognition interface, but apparently purchasers aren't feeling it: Humane’s daily returns are outpacing sales / The company is scrambling to stabilize as it hits $1 million in total returns against $9 million in sales.

Once a Humane Pin is returned, the company has no way to refurbish it, sources with knowledge of the return process confirmed. The Pin becomes e-waste, and Humane doesn’t have the opportunity to reclaim the revenue by selling it again. The core issue is that there is a T-Mobile limitation that makes it impossible (for now) for Humane to reassign a Pin to a new user once it’s been assigned to someone. One source said they don’t believe Humane has disposed of the old Pins because “they’re still hopeful they can solve this problem eventually.” T-Mobile declined to comment and referred us to Humane.

The, uh, "Cradle to Cradle" book came out in 2002, and companies still aren't taking lifecycle of their products into any sort of account...