Pizza Hut fucks up
2026-05-19 19:14:48.609818+02 by Dan Lyke 0 comments
Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit. Seems a little unfair to "AI", this just seems like the business people in charge of implementation didn't understand the processes they were automating, and fucked up bigtime in exposing information that shouldn't have been external, or should have understood that they needed to create other incentives in the process.
But I think there's a larger issue here. The trend for years has been to punt understanding the systems we're automating into down the road, to use code to specify the constraints, to even just implement all of the options and A/B test the results. Using metrics that may or may not be actually relevant to the business goals.
It very much feels like in the same ways that in the naïveté of the '90s we said "we're going to bring the amazing online communities to the world", and what we did was brought the world to the online communities, destroying them, when we said "we're going to teach the world to program", rather than teaching critical thinking and logic, we taught people to plug together npm packages...
Anyway, good on the franchise owner, I hope he nails them to the wall.