2011-08-19 00:30:07.396753+02 by Dan Lyke 0 comments
Peter Shankman: The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse. Yeah, it's a publicity stunt. Yeah, Morton's is chain food, like an upscale McDonald's. But effective customer relationship management: Yes. This is what that's like.
[ related topics: Food McDonald's ]
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