AI agents and customer pain
2026-03-04 02:04:40.995726+01 by Dan Lyke 0 comments
Charlene and I just wrote to our assemblymember, Damon Connolly:
We have recently had to deal with CVS's "AI" agent to deal with prescription information. What could have been a 5 minute chat with a human became a 20 minute exercise in frustration. We'd love your work on making sure that companies aren't using "AI agents" to frustrate customers who are locked in to a fixed number of vendors.
It's clear that the only thing "AI" is a solution for is companies that don't want to actually help their customers do anything, and frustrate them until they stop trying to get the services that they were trying to find.
This is particularly impactful on lower income families who are working more than 40 hours a week, trying to raise a family, and *then* need to go through all of the additional hassle and wasted time imposed on them by having to interact with AI.
Don't know what we can do about this, but with all of the downsides of AI, AI induced psychoses, specific interaction patterns meant to engage human addiction, finding some ways to regulate companies imposing AI on us would be very welcome.